{"id":2482,"date":"2019-09-10T13:13:25","date_gmt":"2019-09-10T13:13:25","guid":{"rendered":"http:\/\/wordpress.localhost\/?page_id=2482"},"modified":"2024-01-17T07:43:04","modified_gmt":"2024-01-17T07:43:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.planet7casino.com\/faq\/","title":{"rendered":"Planet 7 Casino FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"<div class=\"wp-bootstrap-blocks-container container mb-2 faq-page\">\n\t\n\n<h1 class=\"wp-block-heading py-4 text-uppercase\" id=\"h-faq\">FAQ<\/h1>\n\n\n<a name=\"top\" id=\"faqtop\"><\/a>\r\n<p><a name=\"faqtop\"><\/a><\/p>\n<ul class=\"subnav\">\n<li><a href=\"#genq\">General Questions<\/a><\/li>\n<li><a href=\"#techq\">Technical Info<\/a><\/li>\n<li><a href=\"#securityq\">Security Info<\/a><\/li>\n<li class=\"last\"><a href=\"#gameplayq\">Gameplay Issues<\/a><\/li>\n<\/ul>\n<h2>General Questions about Planet 7<\/h2>\n<div id=\"genq\">\n<div class=\"q\">Who can play at Planet 7?<\/div>\n<div class=\"a\">\n<p>As far as playing for fun is concerned, almost everyone is welcome at Planet 7. However, playing for real money requires you to be at least 21 years of age or the legal age in your jurisdiction.<\/p>\n<\/div>\n<div class=\"q\">Would playing for fun cost me?<\/div>\n<div class=\"a\">\n<p>Not at all. You can download and enjoy all our games free of charge. You can play free casino games for as long as you desire.<\/p>\n<\/div>\n<div class=\"q\">How about if I play for real money?<\/div>\n<div class=\"a\">\n<p>You can play for real and win big at our casinos. Get all the facts on deposits, withdrawals and policies on our banking page.<\/p>\n<\/div>\n<div class=\"q\">Will my winnings be reported to the IRS or other tax agencies?<\/div>\n<div class=\"a\">\n<p>Of course not. Transactions are private at Planet 7.<\/p>\n<\/div>\n<div class=\"q\">Is online wagering allowed by law?<\/div>\n<div class=\"a\">\n<p>Yes, the country that we host from permits online wagering. Planet 7 functions under absolute compliance with local laws. We also ask that our players who want to wager real money only do so if they are in agreement with their local jurisdiction.<\/p>\n<\/div>\n<div class=\"q\">Is Planet 7 licensed?<\/div>\n<div class=\"a\">\n<p>Yes, we are completely licensed and work in conformity with all laws pertaining to online gambling.<\/p>\n<\/div>\n<div class=\"q\">How do I ensure the fairness of the games offered?<\/div>\n<div class=\"a\">\n<p>We do not control the result of our games. <a title=\"Technical Systems Testing\" href=\"https:\/\/www.gaminglabs.com\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"external\">Technical Systems Testing<\/a> (TST), has certified RealTime Gaming's Random Number Generator (RNG) to be fair and random. Who is TST? <a title=\"Technical Systems Testing\" href=\"https:\/\/www.gaminglabs.com\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"external\">TST<\/a> is an internationally recognized accredited testing facility, with a client roster that includes International Game Technology (IGT), Aristocrat, Mikohn and the Michigan, Massachusetts, DC and Ontario Lotteries.<\/p>\n<\/div>\n<div class=\"q\">I want to be a VIP player. How do I qualify?<\/div>\n<div class=\"a\">\n<p>As a VIP Player at Planet 7, you will be entitled to more benefits, higher bonuses and increases table limits. If you would like to be a VIP player, please visit our contact us page and ask&nbsp;to&nbsp;speak with our VIP Department.<\/p>\n<\/div>\n<\/div>\n<div class=\"line\">&nbsp;<\/div>\n<h2>Software Setup and Technical Information<\/h2>\n<div id=\"techq\">\n<div class=\"q\">How long will it take for me to download the games?<\/div>\n<div class=\"a\">\n<p>Since our software is the fastest downloading casino package on the net, your download time should be very short, no matter what speed your connection is. The approximate download times are as follows:<\/p>\n<table class=\"faqtable\" border=\"0\" width=\"400\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<th>Connection Speed<\/th>\n<th>Approximate Download Time<\/th>\n<\/tr>\n<tr>\n<td>56k Modem<\/td>\n<td>9 minutes<\/td>\n<\/tr>\n<tr>\n<td>DSL \/ Cable Modem \/ T1<\/td>\n<td>Less than 30 seconds<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"q\">I've downloaded the software, now what do I do?<\/div>\n<div class=\"a\">\n<p>Once you complete the download, you will see a file on your desktop named \"smartdownload.exe\" or Planet 7.exe. Simply double-click the file and follow the installation instructions. Once you have installed the Planet 7 software, create your Free casino account and log in to start playing.<\/p>\n<\/div>\n<div class=\"q\">I can't seem to find the file that I downloaded. How can I locate it?<\/div>\n<div class=\"a\">\n<p>If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting \"search -&gt; find files or folders\". In the Search field type \"smartdownload.exe\" or \"Planet 7.exe\", make sure that the \"local drives\" option is selected in the \"look in\" field, and then click \"find now\". After the file is found, simply double-click it and follow the installation instructions.<\/p>\n<\/div>\n<div class=\"q\">What is the \"Desktop\"?<\/div>\n<div class=\"a\">\n<p>Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for \"My Computer\", \"Recycle Bin\", and any other programs your system may have pre-installed.<\/p>\n<\/div>\n<div class=\"q\">How do I create an account?<\/div>\n<div class=\"a\">\n<p>Creating an account is quick and easy, simply double-click Planet 7 icon on your desktop and then click the \"new account\" button. After filling out the required information , click \"create\", and you will be ready to log in to your new account.<\/p>\n<\/div>\n<div class=\"q\">Is my account information kept confidential?<\/div>\n<div class=\"a\">\n<p>Yes. Your account information is protected by our software's state-of-the-art 128bit encryption technology and will always be kept completely confidential.<\/p>\n<\/div>\n<div class=\"q\">I keep getting a \"Required information needed\" error when trying to login. What do I do now?<\/div>\n<div class=\"a\">\n<p>If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your account name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your account name and retype your password. Remember, although your account name is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.<\/p>\n<\/div>\n<div class=\"q\">I can't remember my password. How can I retrieve it?<\/div>\n<div class=\"a\">\n<p>Enter your casino username on the login window like you normally would.&nbsp;<\/p>\n<p>Click on \"Forgot Password\".<\/p>\n<ol>\n<li>Enter your registered email address (The email address must be active and valid). &nbsp;<\/li>\n<li>To that same email address the system will send you a SECURITY CODE.<\/li>\n<li>Go to the casino software and enter the SECURITY CODE provided on your email. The system will ask for a NEW PASSWORD (It needs to be different from your previous password).<\/li>\n<\/ol>\n<p><strong>***IMPORTANT: Please check your JUNK MAIL in case the email is not reaching your Inbox.***<\/strong><\/p>\n<\/div>\n<div class=\"q\">Will your software work on my Macintosh?<\/div>\n<div class=\"a\">\n<p>No, at this time our software is not compatible with the Macintosh operating system. If you are playing on an Apple computer, please try our Instant Play Casino which will allow you to play selected games in your web browser.<\/p>\n<\/div>\n<div class=\"q\">I am on AOL, can I still use your software?<\/div>\n<div class=\"a\">\n<p>Yes, AOL users can download and play our software with AOL version 3.0 or later.<\/p>\n<\/div>\n<div class=\"q\">What are the minimum system requirements to play?<\/div>\n<div class=\"a\">\n<p>The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.<\/p>\n<\/div>\n<\/div>\n<div class=\"line\">&nbsp;<\/div>\n<p><a class=\"b2t\" href=\"#faqtop\">Back to Top<\/a><\/p>\n<h2>Deposit \/ Withdrawal Information and Security Assurance<\/h2>\n<div id=\"securityq\">\n<div class=\"q\">I've decided to play for real money. How do I deposit money?<\/div>\n<div class=\"a\">\n<p>For your convenience, Planet 7 offers several ways for you to initiate a deposit. After starting the software and logging into your account, click on the \"Cashier\" button. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instructions.<\/p>\n<\/div>\n<div class=\"q\">Are the transactions secure?<\/div>\n<div class=\"a\">\n<p>Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.<\/p>\n<\/div>\n<div class=\"q\">What currencies do you accept?<\/div>\n<div class=\"a\">\n<p>All wagering is done in U.S. dollars for simplicity, however, you can&nbsp;make a deposit with us in any currency you like and we will be happy to credit your account in dollars at the current true bank exchange rate.<\/p>\n<\/div>\n<div class=\"q\">Now that I've won, how do I withdraw my money?<\/div>\n<div class=\"a\">\n<p>You must exit the game and enter the Cashier section of the casino's lobby. From the Cashier, you may request a withdrawal.<\/p>\n<\/div>\n<div class=\"q\">How do I receive my money?<\/div>\n<div class=\"a\">\n<p>The deposit method you choose determines how your money will arrive when you withdraw, except for cases in which you have deposited using a credit card. Withdrawals cannot be paid back to your credit card. However, whenever possible your winnings will be sent by the method you prefer. Some methods may require you to have an account with them.<\/p>\n<\/div>\n<div class=\"q\">Will my winnings be reported to the IRS?<\/div>\n<div class=\"a\">\n<p>No, All transactions are strictly confidential. We do not report your winnings to any government agency.<\/p>\n<\/div>\n<div class=\"q\">How do I make a crypto\/Bitcoin deposit?<\/div>\n<div class=\"a\">\n<p>Depositing with cryptocurrencies is very easy thanks to our quick-deposit window on the Lobby, select one of the available cryptocurrencies in our Cashier (Bitcoin or Litecoin for instance), a QR code will pop up, and a Crypto Address will be displayed for you to easily proceed with your transaction. After verifying your transaction on the blockchain, your account will be credited in an instant to a few minutes.<br \/><br \/>And if you need a little more help with crypto transactions, check out our all-inclusive <a href=\"..\/..\/bitcoin-guide\/\">Bitcoin Guide<\/a> on how to set up a crypto wallet, purchase your crypto, and make your first crypto\/Bitcoin deposit with us.<\/p>\n<\/div>\n<div class=\"q\">How long does it take for my crypto\/Bitcoin deposit to reflect in my account?<\/div>\n<div class=\"a\">\n<p>That depends on how quickly your transaction is confirmed on the blockchain. However, our average deposit speed on our site is rarely over 10 minutes, and in most cases, far less. Once you&rsquo;ve deposited into your Planet 7 account, your funds should reflect within a few minutes, if not instantly.<\/p>\n<\/div>\n<div class=\"q\">Where can I buy crypto\/Bitcoin to deposit at Planet 7?<\/div>\n<div class=\"a\">\n<p>That&rsquo;s an easy one - Coinbase! We suggest using a trusted crypto exchange and wallet, and Coinbase is certainly the most popular among players. See our <a href=\"..\/..\/bitcoin-guide\/\">Casino Bitcoin Guide<\/a> on how to set up your Coinbase account and purchase your favourite cryptocurrencies.<\/p>\n<\/div>\n<div class=\"q\">Are there rules for withdrawing through Bitcoin?<\/div>\n<div class=\"a\">\n<p>Yes, but nothing too serious. First of all, to be eligible to withdraw through Bitcoin, you need to be an active Bitcoin or crypto depositor. You might also need to provide a photo I.D. when requesting your cashout, so make sure you have this at hand to speed up the process.<br \/><br \/>The withdrawal process with Bitcoin is easy, all you need to do is provide a valid Bitcoin crypto wallet address. And it has never been faster to get paid, once the payment is issued, funds will be in your crypto wallet within minutes!<\/p>\n<\/div>\n<div class=\"q\">Is Bitcoin gambling safe and anonymous?<\/div>\n<div class=\"a\">\n<p>Yes, it is. Your transactions, deposits and withdrawals at our Casino are totally anonymous thanks to the power of crypto. Your private banking or credit card details stay safe as they are not required when performing transactions. Only your crypto deposit addresses are needed, which do not contain any of your personal info.<\/p>\n<\/div>\n<div class=\"q\">Do you want to learn how to deposit with Bitcoin on our website?<\/div>\n<div class=\"a\">\n<p>Watch this video tutorial and follow the easy steps!<\/p>\n<p><video style=\"width: 100%; height: auto;\" controls=\"controls\"><source src=\"https:\/\/assets.planet7casino.com\/videos\/bitcoin-dep.mp4\" type=\"video\/mp4\" \/><\/video><\/p>\n<p>If you need more details on how to use Crypto, <a href=\"..\/..\/bitcoin-guide\/\">click here<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"line\">&nbsp;<\/div>\n<p><a class=\"b2t\" href=\"#faqtop\">Back to Top<\/a><\/p>\n<h2>Gameplay Issues and Details<\/h2>\n<div id=\"gameplayq\">\n<div class=\"q\">What games does Planet 7 offer?<\/div>\n<div class=\"a\">\n<p>Planet 7 offers one of the largest selection of games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of new network wide progressives for Slots and Caribbean Poker. All in all, we have 200+ games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs.<\/p>\n<\/div>\n<div class=\"q\">Where can I find detailed instructions for the various games you offer?<\/div>\n<div class=\"a\">\n<p>Detailed game play rules and complete instructions for all our games can be accessed by clicking the Help button from within the game when you are in the casino software.<\/p>\n<\/div>\n<div class=\"q\">Are any games excluded when receiveing a bonus?<\/div>\n<div class=\"a\">\n<p>Yes, the following games will not count toward making wagering requirements: CRAPS, ROULETTE, PONTOON21, WAR, PAI GOW POKER and BACCARAT.<\/p>\n<\/div>\n<div class=\"q\">Are the bonuses offered by the casino cashable?<\/div>\n<div class=\"a\">\n<p>No, bonuses are for entertainment purposes only and can not be cashed out. The bonus amount will be removed from your winnings at the time if withdrawal.<\/p>\n<\/div>\n<div class=\"q\">I've been playing for a while, but my comps remain the same, why?<\/div>\n<div class=\"a\">\n<p>All of our games offer comp points, except Bacarrat, Craps, Pai Gow Poker, Pontoon 21, Progressive Video Slots, Roulette, Sic Bo, and War. Please let us know which games you have been playing in order for us to review your comp points.<\/p>\n<\/div>\n<div class=\"q\">How can I be sure the games are fair?<\/div>\n<div class=\"a\">\n<p>All games must pass testing by engineers and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.<\/p>\n<\/div>\n<div class=\"q\">Is there an age requirement to play at Planet 7?<\/div>\n<div class=\"a\">\n<p>There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 21 years of age and also the legal age of majority for your jurisdiction.<\/p>\n<\/div>\n<div class=\"q\">How do I switch from playing for fun, to playing for real?<\/div>\n<div class=\"a\">\n<p>When you've decided you've had enough practice and are ready to play for real, switching to real money mode is quick and easy. Exit and restart the casino software. At the login screen, make sure that you select \"Play for Real Money\" and log in. Click the \"Cashier\" button at the bottom of the screen. Once in the Cashier, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!<\/p>\n<\/div>\n<\/div>\n<div class=\"q\">Does Planet 7 offer a comp program of any kind, and how do I use?<\/div>\n<div class=\"a\"> \n<p>Our software is set up to automatically accrue comp points for you at different rates for different games. In addition, you may be awarded additional points at any time at the discretion of the casino's management and you can redeem your points for real money or exciting prizes.<\/p>\n<\/div>\n<div class=\"q\">After placing a bet, I change my mind. How can I remove the bet?<\/div>\n<div class=\"a\">\n<p>As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table.<\/p>\n<\/div>\n<div class=\"q\">I'd like to see a record of my gameplay, is this available anywhere?<\/div>\n<div class=\"a\">\n<p>Yes, the last 100 games for your account can be obtained by contacting customer service or checking the Account History section in the cashier.<\/p>\n<\/div>\n<p><a class=\"b2t\" href=\"#faqtop\">Back to Top<\/a><\/p><script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n    var questions = document.querySelectorAll('.q');\r\n\r\n    questions.forEach(function (question) {\r\n        question.addEventListener('click', function () {\r\n            var answer = this.nextElementSibling;\r\n            toggleAnswer(answer, this);\r\n        });\r\n    });\r\n\r\n    function toggleAnswer(answer, question) {\r\n        var isOpen = answer.style.display === 'block';\r\n\r\n        questions.forEach(function (q) {\r\n            q.nextElementSibling.style.display = 'none';\r\n            q.classList.remove('open');\r\n        });\r\n\r\n        answer.style.display = isOpen ? 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